CLAUDE LABJP
VERSION — v2.1.227 landed on August 10 with no new features, just fixes around plan detection and CI behaviorAUTO — Two days remain until August 14, when auto mode becomes the default in Claude Code for Pro, Max, and TeamCI — Bash commands no longer fail across the board under claude-code-action with allowed_non_write_users on GitHub-hosted runnersBILLING — Sessions started with an expired token could misread your plan and nudge Max users toward usage credits; that is now fixedSUNSET — The legacy Workbench and the experimental prompt tool APIs retire on August 17, five days outPRICE — Sonnet 5 promo pricing at $2/$10 per Mtok runs through August 31, moving to $3/$15 on September 1VERSION — v2.1.227 landed on August 10 with no new features, just fixes around plan detection and CI behaviorAUTO — Two days remain until August 14, when auto mode becomes the default in Claude Code for Pro, Max, and TeamCI — Bash commands no longer fail across the board under claude-code-action with allowed_non_write_users on GitHub-hosted runnersBILLING — Sessions started with an expired token could misread your plan and nudge Max users toward usage credits; that is now fixedSUNSET — The legacy Workbench and the experimental prompt tool APIs retire on August 17, five days outPRICE — Sonnet 5 promo pricing at $2/$10 per Mtok runs through August 31, moving to $3/$15 on September 1
TAG

escalation

1 articles
Back to all tags
Related:
claude-api1customer-support1rag1grounding1hallucination1production1
API & SDK/2026-06-25Advanced

When Your Support AI Is Confidently Wrong in Production — Notes on Refusing Outside Its Grounding and Routing to Humans

A field-tested approach to the Claude API support agent that demos perfectly yet states non-existent facts in production. Covers deciding 'don't answer' at retrieval time, grounded generation, measuring confident-wrong rate, and tuning escalation precision.